Frequently Asked Questions
Welcome to the Wardrobea FAQ. Here you’ll find answers to common questions about our products, orders, shipping, payments, returns, exchanges, and refunds.
General Questions
What is Wardrobea?
Wardrobea is a women’s fashion brand offering stylish and versatile clothing designed for women who enjoy expressing their personal style. Our collections focus on modern designs, feminine details, and pieces that can be styled for different occasions.
Where does Wardrobea ship?
Wardrobea currently ships within the United States.
How can I contact Wardrobea?
You can contact our customer support team by email or phone.
Email: markmorgan.wardrobea@gmail.com
Phone: +1 (360) 686-8508
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM
Orders
How do I place an order?
Choose the product you would like to purchase, select any available options such as size or color, add the item to your cart, and proceed to checkout. Enter your shipping and payment information and complete your order.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel your order.
Because we process orders quickly, we cannot guarantee that an order can be changed or canceled once it has entered processing or has been shipped.
How do I know if my order has shipped?
Once your order has been processed and shipped, you will receive shipping information and tracking details when available.
Shipping
How long does delivery take?
Orders generally require 0–1 business days for handling and approximately 3–4 business days for transit.
The estimated total delivery time is approximately 3–5 business days.
Orders placed after our 5:00 PM Alaska Time cutoff may begin processing on the next business day.
What is the order cutoff time?
Our order cutoff time is 5:00 PM Alaska Time, Monday–Friday.
Orders placed after the cutoff, on weekends, or on applicable holidays may begin processing on the next business day.
How much does shipping cost?
Wardrobea offers:
- Free standard shipping on orders over $50 USD
- $5 USD flat-rate shipping on orders of $50 USD or less
Do you ship internationally?
Currently, Wardrobea ships within the United States only.
Can my order be delayed?
Delivery estimates are not guaranteed. Delays may occasionally occur because of carrier disruptions, severe weather, holidays, high shipping volumes, or other circumstances outside Wardrobea’s control.
Payments
What payment methods do you accept?
Wardrobea currently accepts:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Mastercard
- PayPal
- Shop Pay
- Visa
Available payment methods may vary depending on your device, browser, location, and eligibility with the applicable payment provider.
Are my payment details secure?
Payments are processed through secure payment services. For your protection, please only enter payment information through the official Wardrobea checkout.
What currency are prices displayed in?
Unless otherwise stated at checkout, Wardrobea prices are displayed in U.S. Dollars (USD).
Your bank or payment provider may apply additional currency-conversion fees or other charges where applicable.
What happens if my payment is declined?
If your payment is declined, check that your payment information is correct and that your payment method is valid.
You may also contact your bank, card issuer, or payment provider for assistance.
Returns & Exchanges
What is your return period?
Wardrobea accepts eligible returns within 30 calendar days of delivery.
Returned items must be unworn, unused, and in their original condition, with original tags and packaging where applicable.
How do I return an item?
Returns are handled by mail.
Please contact Wardrobea before mailing your return. We will provide the appropriate return instructions and mailing address.
Please do not send a return without first contacting us.
Who pays for return shipping?
For standard returns and exchanges, the customer is responsible for return shipping costs.
If you receive an item that is damaged, defective, or incorrect, please contact us before returning it for instructions.
Do you charge a restocking fee?
No. Wardrobea does not charge a restocking fee for eligible returns or exchanges.
Do you offer exchanges?
Yes. Wardrobea accepts eligible exchanges within 30 days of delivery, subject to product availability.
Exchanges must be returned by mail.
What condition must an item be in to qualify for a return?
Items must generally be:
- Unworn and unused
- In their original condition
- Free from stains, odors, damage, or signs of washing
- Accompanied by original tags and packaging where applicable
Items that have been worn, washed, altered, damaged, stained, or otherwise used may not qualify for a return or exchange.
Refunds
How long does it take to process my return?
Once Wardrobea receives your returned item, please allow up to 7 business days for us to process the return.
How will I receive my refund?
Approved refunds are issued to the original payment method used for the purchase.
After Wardrobea processes your refund, your bank or payment provider may require additional time to make the funds available.
What happens if I receive a damaged or incorrect item?
Please contact us as soon as possible if you receive an item that is damaged, defective, or different from what you ordered.
Please provide your order number and, where appropriate, photographs showing the issue. We will review the situation and provide instructions for resolving it.
Products
How do I choose the right size?
Please review the sizing information provided on the individual product page before placing your order. If you need help with sizing, contact our customer support team.
Can product colors look different from the pictures?
We make reasonable efforts to display product colors accurately. However, colors may appear slightly different depending on your device, screen settings, lighting, and other factors.
What if an item is out of stock?
If a product or particular size is unavailable, it may no longer be available for purchase. Product availability can change as inventory is updated.
Customer Support
When can I contact Wardrobea?
Our customer support hours are:
Monday–Friday, 9:00 AM – 5:00 PM
Phone: +1 (360) 686-8508
Email: markmorgan.wardrobea@gmail.com
What information should I provide when contacting customer support?
For an existing order, please include:
- Your name
- Order number
- Email address used for the order
- A description of your question or issue
- Photos, if your inquiry concerns a damaged, defective, or incorrect item
Providing this information can help us assist you more efficiently.
Contact Information
Business Name: Wardrobea
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM
Phone: +1 (360) 686-8508
Email: markmorgan.wardrobea@gmail.com
Business Address: 2674 Ravens Flight Dr Wasilla, AK 99654, United States
Thank you for choosing Wardrobea — Your Style, Your Statement.