At Wardrobea, we want you to be happy with your purchase. If your order isn’t right for you, we accept eligible returns and exchanges within 30 days of delivery.
30-Day Returns
You may request a return within 30 calendar days of receiving your order.
To be eligible for a return, items must:
- Be unworn and unused.
- Be in their original condition.
- Have all original tags and packaging attached, where applicable.
- Not show signs of washing, damage, stains, odors, or excessive wear.
Items that do not meet these conditions may not be eligible for a refund or exchange.
Return Method — By Mail
All eligible returns and exchanges must be sent to Wardrobea by mail.
To begin a return, please contact us before mailing your item. Our customer service team will provide the return instructions and the appropriate return mailing address.
Please do not send a return to the business address listed on this website unless Wardrobea specifically instructs you to do so.
Customers are responsible for securely packaging returned items and mailing them using a shipping service of their choice. We recommend using a trackable mailing service and keeping your shipping receipt until your return has been processed.
Wardrobea is not responsible for returned packages that are lost or damaged while being shipped back to us.
Exchanges
Wardrobea accepts exchanges within 30 days of delivery, subject to product availability.
Exchanges must be returned by mail. Please contact us with your order information and let us know which item you would like to exchange it for.
If the requested replacement item is unavailable, we may process the return according to our refund policy.
Return Shipping Costs
Customers are responsible for the cost of return shipping for standard returns and exchanges.
If you receive an item that is defective, damaged, or incorrect, please contact us before returning it. Wardrobea will provide instructions regarding the return shipping arrangements for these situations.
No Restocking Fee
Wardrobea does not charge a restocking fee for eligible returns or exchanges.
Refunds
Once we receive and inspect your returned item, we will process your refund or exchange.
Please allow up to 7 business days for Wardrobea to process a return after the returned item has been received.
Approved refunds will be issued to the original payment method used for the purchase.
Your bank or payment provider may require additional time to make the refunded amount available in your account.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact Wardrobea as soon as possible.
Please provide your order number and, where appropriate, photographs showing the issue so that we can review the situation and provide the appropriate resolution.
For items that arrive damaged, defective, or incorrect, Wardrobea will work with you to resolve the issue. Return shipping arrangements may differ from standard customer-initiated returns.
Non-Returnable Items
Items that have been worn, washed, altered, damaged, stained, or otherwise used may not be eligible for return or exchange.
Any product-specific return restrictions will be clearly communicated on the relevant product page or at checkout.
How to Request a Return or Exchange
To start a return or exchange, please contact us within 30 days of delivery with:
- Your full name
- Order number
- Item(s) you wish to return or exchange
- Reason for the return or exchange
Our customer service team will provide the return-by-mail instructions.
Please do not mail your return before contacting Wardrobea and receiving return instructions, as this may delay the processing of your return.
Contact Information
Business Name: Wardrobea
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM
Phone: +1 (360) 686-8508
Email: markmorgan.wardrobea@gmail.com
Business Address: 2674 Ravens Flight Dr Wasilla, AK 99654, United States